1 00:00:00,000 --> 00:00:00,000 2 00:00:06,130 --> 00:00:08,240 when I need to see a doctor , it's 3 00:00:08,240 --> 00:00:10,296 important for you to know how to use 4 00:00:10,296 --> 00:00:12,680 the MHS genesis online patient portal 5 00:00:13,070 --> 00:00:15,360 to get started . Skin this cure code . 6 00:00:17,680 --> 00:00:19,847 Hi I'm dr Renee Mattos . I'm the chief 7 00:00:19,847 --> 00:00:21,902 of pediatrics at Brooke Army Medical 8 00:00:21,902 --> 00:00:23,847 Center and I'm here to talk to you 9 00:00:23,847 --> 00:00:25,847 today about the MHS genesis patient 10 00:00:25,847 --> 00:00:27,930 portal to cancel or reschedule an 11 00:00:27,930 --> 00:00:30,080 appointment using MHS Genesis patient 12 00:00:30,080 --> 00:00:32,247 portal . You will need to log into the 13 00:00:32,247 --> 00:00:34,413 portal using a CAC or D . S . Log on . 14 00:00:34,413 --> 00:00:36,358 If you don't have a D . S . Log on 15 00:00:36,358 --> 00:00:38,580 account , please watch the video on how 16 00:00:38,580 --> 00:00:40,747 to create a D . S . Log on once logged 17 00:00:40,747 --> 00:00:40,700 into the portal appointments for 18 00:00:40,700 --> 00:00:42,700 yourself and family members you are 19 00:00:42,700 --> 00:00:44,811 authorized to see should be listed on 20 00:00:44,811 --> 00:00:46,644 the main page . If you don't see 21 00:00:46,644 --> 00:00:48,644 information for a particular family 22 00:00:48,644 --> 00:00:50,811 member , please watch the video on how 23 00:00:50,811 --> 00:00:53,144 to give access to a non military spouse . 24 00:00:53,144 --> 00:00:54,978 In this example I had previously 25 00:00:54,978 --> 00:00:57,033 scheduled a virtual primary care non 26 00:00:57,033 --> 00:00:59,144 face to face appointment and error to 27 00:00:59,144 --> 00:01:01,311 cancel or reschedule the appointment , 28 00:01:01,311 --> 00:01:03,200 click on the options tab and then 29 00:01:03,200 --> 00:01:05,144 select either reschedule or cancel 30 00:01:05,144 --> 00:01:07,422 depending on what you're needing to do . 31 00:01:07,422 --> 00:01:09,478 In this example I am going to cancel 32 00:01:09,478 --> 00:01:11,589 the appointment . The next step asked 33 00:01:11,589 --> 00:01:13,867 why you need to cancel the appointment , 34 00:01:13,867 --> 00:01:13,550 Select the reason most appropriate to 35 00:01:13,550 --> 00:01:14,760 you and click submit 36 00:01:18,240 --> 00:01:20,518 the appointment should now be canceled . 37 00:01:20,700 --> 00:01:22,478 Please note that there are some 38 00:01:22,478 --> 00:01:24,589 limitations to canceling appointments 39 00:01:24,589 --> 00:01:26,478 using the online patient portal , 40 00:01:26,478 --> 00:01:28,311 specialty appointments cannot be 41 00:01:28,311 --> 00:01:30,311 canceled online so you will need to 42 00:01:30,311 --> 00:01:31,922 call to cancel or reschedule 43 00:01:31,922 --> 00:01:34,256 appointments with specialty consultants . 44 00:01:34,256 --> 00:01:35,922 Additionally for primary care 45 00:01:35,922 --> 00:01:37,867 appointments , there are some time 46 00:01:37,867 --> 00:01:37,630 limitations to when you are able to 47 00:01:37,630 --> 00:01:39,741 cancel the appointment online , which 48 00:01:39,741 --> 00:01:41,741 may be up to 24 hours in advance of 49 00:01:41,741 --> 00:01:44,020 your appointment . Thanks for getting 50 00:01:44,020 --> 00:01:46,450 your care with fancy pediatrics .