Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. Learn More
Also, you have until March 31 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Health Clinics

Schertz Medical Home (SMH)

The Schertz Medical Home is composed of Provider Teams Buffalo, Knight and Ranger.

Schertz Medical Home (SMH) is an Army Patient Centered Medical Home (APCMH) community based clinic which provides accessible, high quality, cost-effective and customer focused interdisciplinary health care for TRICARE Prime Active Duty Dependents, Retirees and their dependents, and TRICARE Plus beneficiaries.  The scope of comprehensive services includes chronic and acute illness care, preventive health maintenance, health promotion and wellness, education and counseling, and specialty consultation and referral.

Pharmacy Closures

Due to several changes within the Military Healthcare System, the following DHA JBSA Pharmacies will be closing:

  • Gateway Bulverde Pharmacy (March 3, 2025)
  • Schertz & Westover Medical Home Pharmacies (March 28, 2025)

You may still obtain your medications through:

The consolidations will allow DHA JBSA Pharmacies to continue to provide a high level of quality service to JBSA beneficiaries.
Joint Base San Antonio
59th Medical Wing

Contact Us

Location:

17115 IH 35N, Suite 123, Schertz, TX 78154

Hours of Operation:

Monday, Thursday and Friday: 7:30 a.m. - 4:30 p.m. Tuesday and Wednesday: 7:30 a.m. - 6:30 p.m. (Closed on Federal Holidays)

Clinic Phone Number:

210-916-3000, Option 5

Clinic Nurse Line:

210-916-3000, Option 5, Option 2

For after-hours assistance

TRICARE beneficiaries can call the Nurse Advise Line at 1-800-874-2273 for after-hours assistance. Experienced nurses will provide medical advice and nurse triage 24/7 to include weekends and holidays.

Immunizations for ONLY those patients ENROLLED to Schertz Medical Home. To schedule an appointment call the San Antonio Consult and Appointment Management Office (CAMO) at 210-916-9900, Monday – Friday, 6:30 a.m. – 4:30 p.m.

Laboratory Services Hours of Operation for patients enrolled at Schertz Medical Home are *BY APPOINTMENT ONLY*. Please call clinic at 210-916-3000, Option 5.

Pharmacy Services Hours of Operation for patients enrolled to Schertz Medical Home:

  • Pharmacy Lobby: Monday, Thursday and Friday: 7:30 a.m. - 4:30 p.m. Tuesday & Wednesday: 7:30 a.m. - 5:45 p.m.
  • Pharmacy Drive Thru: Monday-Friday 7:30 a.m. - 4 p.m.
  • Weekends and Federal Holidays: CLOSED
  • Pharmacy Prescription Activation: 210-916-1536, option 1
  • Please call to activate your prescription and allow 2 hours before picking them up at the drive thru window.

Physical Therapy Clinic Hours of Operation:

  • Monday-Thursday: 7:45 a.m. – 5:30 p.m. Friday: 7:45 a.m. - 11:15 a.m.
  • Clinic Phone Number: 210-916-0023

You may schedule appointments using one of the following options:

  1. Call 210-916-9900, the San Antonio Consult and Appointment Management Office (CAMO), from 6:30 a.m. to 4:30 p.m., Monday – Friday (closed Federal Holidays).
  2. Use the MHS Patient Portal at https://patientportal.mhsgenesis.health.mil to reach the Message My Provider tab if you already have an account. If you do not have an account, please register for access to the new MHS GENESIS patient portal at https://myaccess.dmdc.osd.mil/identitymanagement/. PLEASE NOTE: Use a compatible browser such as Apple Safari, Google Chrome, Microsoft Edge, or Mozilla Firefox. Microsoft Internet Explorer 11 is no longer supported after November 30, 2020.
  3. You can also use the MHS GENESIS patient portal to request prescription renewals and view your health record.
Don’t forget to keep your family’s information up to date in DEERS!