Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

About Us

Military Personnel Branch

The Military Personnel Branch is dedicated to Warrior Service. Our goal is to ensure the branch provides premier personnel services to Brooke Army Medical Center's military human resources by providing accurate and timely personnel services and support. Support includes but is not limited to personnel management, evaluations processing, the military awards recognition program and command support. Our staff is consistently striving to improve customer service and program performance standards by applying the best personnel management practices to support the mission.

Contact Us

Location

Bldg. 3642 BAMC Campus

Hours of Operation

Monday - Friday 7:30 a.m. - 4:30 p.m. (Closed every Thursday from 12 p.m. - 4:30 p.m. for training)

Phone

  • Military Human Resources Branch: 210-539-9524
  • Lead Military Human Resource Branch HR Specialist: 210-916-6189
  • Military Human Resource Branch In/Out Processing Supervisor: 210-916-6176
  • Military Human Resource Branch In/Out Processing: 210-916-7398

Note: The branch conducts training/office meeting every Thursday of each month from 12 p.m. - 4:30 p.m. Please plan visits accordingly.

Don’t forget to keep your family’s information up to date in DEERS!