Communicating With Your Medical Home

• After obtaining an account to access the MHS GENESIS Patient Portal, you can go to Message My Provider to make an appointment, send a secure message to your PCM and Medical Home Team, renew medications, request test results, or ask for advice from your Medical Home.
• If you do not have an account, please register for access to the new MHS GENESIS patient portal at https://myaccess.dmdc.osd.mil/identitymanagement/. PLEASE NOTE: Use a compatible browser such as Apple Safari, Google Chrome, Microsoft Edge, or Mozilla Firefox. Microsoft Internet Explorer 11 is no longer supported after November 30, 2020.
  • After obtaining a MHS GENESIS Patient Portal account, you can view your health information, exchange secure messages with your care team, request prescription renewals, view notes from your clinical visits and certain lab/test results, such as blood tests. DS Logon Premium Access (Level 2) is required to view the health record. For upgrade and/or password assistance, visit https://myaccess.dmdc.osd.mil/identitymanagement/help.do.
• Medical Home Phone Line: During clinic hours, call the following numbers to speak to your Medical Home:
  • CPT Jennifer M. Moreno Primary Care Clinic 210-916-3000, Option 2, then
    • Cobra #1
    • Blackhawk #2
    • Apache #3
    • Iroquois #4
  • SPC Taylor J. Burk Clinic 210-916-3000, Option #3
  • Schertz Medical Home 210-916-3000, Option 5
  • Westover Medical Home 210-916-3000, Option 6
  • Internal Medicine 210-916-5000
  • Adolescent and Young Adult Medicine 210-916-3160, Option #3
  • Pediatrics General 210-916-3160, Option #4
  • Troop Medical Clinic 210-916-3000 Opt #4
• After Hours Advice: TRICARE Prime enrolled beneficiaries may contact the Nurse Advice Line by calling 800-874-2273 for after-hours needs. The NAL can give self-care advice and help access care for acute issues.