HomeHealth ServicesPrimary CareArmy Patient Centered Medical HomeCommunicating With Your Medical Home

Health Services

Communicating With Your Medical Home

  • After enrolling in Army Secure Messaging, you can go to TOLSecure Messaging Service to make an appointment, send an e-mail to your PCM and Medical Home Team, renew medications, request test results, ask for advice from your Medical Home and access over 5000 educational topics.
  • After enrolling in www.tricareonline.com, you can click on the BLUE BUTTON to view or download your personal health data, including lab results, medications, problem list and encounter data. If you click on RX REFILL, you can request a prescription refill, check the status of a prescription or access the Mail Order Pharmacy.
  • Medical Home Phone Line: During clinic hours, call the following numbers to speak to your Medical Home:
    • CPT Jennifer M. Moreno Primary Care Clinic (210) 916-3000 Option 2, then
      • Cobra #1
      • Blackhawk #2
      • Apache #3
      • Iroquois #4
    • SPC Taylor J. Burk Clinic (210) 916-3000 Opt #3
    • Schertz Medical Home (210) 916-3000 option 5
    • Westover Medical Home (210) 916-3000 option 6
    • Internal Medicine (210) 916-5000
    • Adolescent and Young Adult Medicine (210) 916-3160 Opt #3
    • Pediatrics General (210) 916-3160 Opt #4
    • Troop Medical Clinic (210) 916-3000 Opt #4
  • After Hours Advice: Prime enrolled beneficiaries may contact the Nurse Advice Line by calling 1(800) 874-2273 for after-hours needs. The NAL can give self-care advice and help access care for acute issues.
Don't forget to keep your family's information up-to-date in DEERS.