Health Services

Communicating With Your Medical Home

  • After obtaining an account to access the MHS GENESIS Patient Portal, you can go to Message My Provider to make an appointment, send a secure message to your PCM and Medical Home Team, renew medications, request test results, or ask for advice from your Medical Home.
  • If you do not have an account, please register for access to the new MHS GENESIS patient portal at PLEASE NOTE: Use a compatible browser such as Apple Safari, Google Chrome, Microsoft Edge, or Mozilla Firefox. Microsoft Internet Explorer 11 is no longer supported after November 30, 2020.
    • After obtaining a MHS GENESIS Patient Portal account, you can view your health information, exchange secure messages with your care team, request prescription renewals, view notes from your clinical visits and certain lab/test results, such as blood tests. DS Logon Premium Access (Level 2) is required to view the health record. For upgrade and/or password assistance, visit
  • Medical Home Phone Line: During clinic hours, call the following numbers to speak to your Medical Home:
    • CPT Jennifer M. Moreno Primary Care Clinic 210-916-3000, Option 2, then
      • Cobra #1
      • Blackhawk #2
      • Apache #3
      • Iroquois #4
    • SPC Taylor J. Burk Clinic 210-916-3000, Option #3
    • Schertz Medical Home 210-916-3000, Option 5
    • Westover Medical Home 210-916-3000, Option 6
    • Internal Medicine 210-916-5000
    • Adolescent and Young Adult Medicine 210-916-3160, Option #3
    • Pediatrics General 210-916-3160, Option #4
    • Troop Medical Clinic 210-916-3000 Opt #4
  • After Hours Advice: TRICARE Prime enrolled beneficiaries may contact the Nurse Advice Line by calling 800-874-2273 for after-hours needs. The NAL can give self-care advice and help access care for acute issues.
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