Live in the West Region? You still have time to set up your payment info if you pay by EFT, credit card, or debit card. If you have TRICARE Prime, TRICARE Select, TRICARE Young Adult, TRICARE Reserve Select, or TRICARE Retired Reserve, you now have until Feb. 28. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Health Services

Communicating With Your Medical Home

  • After obtaining an account to access the MHS GENESIS Patient Portal, you can go to Message My Provider to make an appointment, send a secure message to your PCM and Medical Home Team, renew medications, request test results, or ask for advice from your Medical Home.
  • If you do not have an account, please register for access to the new MHS GENESIS patient portal at https://myaccess.dmdc.osd.mil/identitymanagement/. PLEASE NOTE: Use a compatible browser such as Apple Safari, Google Chrome, Microsoft Edge, or Mozilla Firefox. Microsoft Internet Explorer 11 is no longer supported after November 30, 2020.
    • After obtaining a MHS GENESIS Patient Portal account, you can view your health information, exchange secure messages with your care team, request prescription renewals, view notes from your clinical visits and certain lab/test results, such as blood tests. DS Logon Premium Access (Level 2) is required to view the health record. For upgrade and/or password assistance, visit https://myaccess.dmdc.osd.mil/identitymanagement/help.do.
  • Medical Home Phone Line: During clinic hours, call the following numbers to speak to your Medical Home:
    • CPT Jennifer M. Moreno Primary Care Clinic 210-916-3000, Option 2, then
      • Cobra #1
      • Blackhawk #2
      • Apache #3
      • Iroquois #4
    • SPC Taylor J. Burk Clinic 210-916-3000, Option #3
    • Schertz Medical Home 210-916-3000, Option 5
    • Westover Medical Home 210-916-3000, Option 6
    • Internal Medicine 210-916-5000
    • Adolescent and Young Adult Medicine 210-916-3160, Option #3
    • Pediatrics General 210-916-3160, Option #4
    • Troop Medical Clinic 210-916-3000 Opt #4
  • After Hours Advice: TRICARE Prime enrolled beneficiaries may contact the Nurse Advice Line by calling 800-874-2273 for after-hours needs. The NAL can give self-care advice and help access care for acute issues.
Don’t forget to keep your family’s information up to date in DEERS!