Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Patient Resources

Eligibility for Care

The ID card is used to validate eligibility when you arrive in the Admission and Disposition office. All children aged ten and older, must possess a valid ID card and present at the time of registration. There are various circumstances which will require eligible children under the age of 10 to possess an ID card. You may contact the ID card section on Fort Sam Houston to find out the specifics regarding your situation. Care will not be denied if patient does not have an ID card. You will be required to go to the Admissions and Disposition Office to complete Certificate of Eligibility for Medical Treatment. A copy will be kept in the Treasurer’s office and you will be requested to return with a valid ID card within thirty days. However if a valid ID card is not presented a bill will be send to the patient or other health care insurance provider for any care rendered to a patient that is not eligible for care.

For patients wishing to update their address information please go to: https://www.dmdc.osd.mil/appj/address/index.jsp

Don’t forget to keep your family’s information up to date in DEERS!