Pharmacy

We fill new prescriptions and refills at no cost for covered medications for:

• Active duty service members and families
• Activated National Guard and Reserve Members and families
• activated for more than 30 days in a row
• Retired service members and families
• Retired National Guard and Reserve Members (age 60 and above and receiving retired pay) and families
• Survivors, widows/widowers and certain former spouses
• Medal of Honor recipients and families
• Beneficiaries using the following plans:
  • TRICARE Prime
  • TRICARE Select
  • TRICARE Reserve Select
  • TRICARE Retired Reserve
  • TRICARE Young Adult
  • Continued Health Care Benefit Program
• Other beneficiaries including foreign force members and families

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) prior to arrival at the pharmacy through the link below and pick them up using the ScriptCenter medication kiosk if after hours
  • https://cxmlink.com/DHAMTF6032
• You can activate the prescription(s) in person by pulling a ticket at the kiosk and wait, or
• You can come back later to pick them up within 10 business days.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:

Ask your provider to select the:

• Pharmacy name: [FOR ALL BAMC PHARMACY LOCATIONS TO INCLUDE CAMP BULLIS USE: DOD JBSA FORT SAM HOUSTON PHARMACY]
• NCPDP/NPI number: [5911931/1649683400]

If you hand-carry a written prescription:

Check in at the kiosk. Follow on-screen prompts to check in.

[NOTE: Prior to receiving a handwritten prescription, please ensure that your provider has verified that the medications prescribed are covered by Tricare/Express Scripts. To do so please visit: TRICARE Formulary

Activating New Prescriptions

There are multiple ways to activate your prescription.

Option 1: Fastest and Preferred

Scan the QR code below or click on the link: [Q-Anywhere: Activate your prescription, get updates on your phone, and pick up when notified it’s ready.]

https://cxmlink.com/DHAMTF6032
Save the link to favorites in your device for easy access

NOTE: Pharmacies will only display when they are open and accepting prescription activations.

Follow the prompts on your mobile device.

Option 2: In Person

Go to your BAMC pharmacy of choice. Then, you’ll check in at the kiosk.

• Follow on-screen prompts to check in.
• To get text updates, you’ll need to enter your cell phone number when prompted at the kiosk.

Option 3: Call the Pharmacy

• Call the BAMC Pharmacy Call Center at 210-916-1536, Opt 1 to activate your prescription.
• Processing times may vary based on pharmacy staffing and resources.

Requesting Prescription Refills

We have three ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at 1-800-469-7170 or 726-239-4407. Then, follow the prompts to select where you want to pick up your refills.
• If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.

Option 3: In Person

Go to your BAMC pharmacy of choice. Then, you’ll check in at the kiosk.

• Follow on-screen prompts to check in.
• Processing time varies based on staffing and resources.
• Pharmacy strongly encourages patients to refill prescriptions using the pharmacy refill line at 1-800-469-7170 / 726-239-4407 or MHS Genesis Patient Portal to reduce your wait time at the pharmacy.

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy call center at 210-916-1536 Opt 1. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter

• Brooke Army Medical Center (Pharmacy Lobby)
  3551 Roger Brooke Drive
  Fort Sam Houston, TX 78234
  Available: 24 hours a day, 7 days a week
  (Available for prescription pick up using Q-Anywhere activation, refill pick up using MHS Genesis Patient Portal or Call-in refill system)
• Fort Sam Houston PX Pharmacy
  2500 Funston Road
  Fort Sam Houston, TX 78234
  Available: Monday - Saturday 6 a.m. – 8 p.m., Sunday 6 a.m. – 7 p.m.
  (Available for prescription pick up using Q-Anywhere activation, refill pick up using MHS Genesis Patient Portal or Call-in refill system)

Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, reconstituted medication, and/or certain controlled substance prescriptions.

Main Pharmacy

• Location: BAMC Medical Mall
• Hours of Operation: Monday – Friday: 8 a.m. - 6 p.m.
  Closed: Weekends and Federal Holidays
• Phone: 210-916-1536, Opt 1

BAMC Pediatric/Adolescent Pharmacy

• Location: Pediatric Clinic
• Hours of Operation: Monday – Friday 8 a.m. - 4 p.m.
  Closed: Weekends and Federal Holidays
• Phone: 210-916-1536, Opt 1

BAMC Emergency Department Pharmacy

• Location: 1st Floor of COTO in the Emergency Department area
• Hours of Operation: 24 hours a day, 7 days a week

BAMC Hematology/Oncology Pharmacy

• Location: Hematology/Oncology Clinic: COTO 3rd Floor
• Hours of Operation: Monday – Friday: 7:30 a.m. - 4 p.m.
  Closed: Weekends and Federal Holidays

SPC Taylor J. Burk Clinic (Camp Bullis) Pharmacy

• Location: Camp Bullis- BLDG 5026 Camp Bullis Rd, San Antonio, TX 78257
• Hours of Operation: Monday – Friday 7 a.m. - 4 p.m.
  Closed: Weekends and Federal Holidays
• Phone: 210-916-1536, Opt 1

JBSA Fort Sam Houston PX (Exchange) Pharmacy

• Location: 2500 Funston Rd, BLDG 2542 (on Fort Sam Houston, Inside the EXCHANGE BLDG), FSH, TX 78234
• Hours of Operation: Monday – Friday 9 a.m. - 5 p.m., Saturday: 9 a.m. - 3 p.m.
  Closed: Sundays and Federal Holidays
• Phone: 210-916-1536, Opt 1

CPT Jennifer M. Moreno Primary Care Clinic Pharmacy

• Location: 3100 Schofield Rd BLDG #1179, Fort Sam Houston, TX 78234 (on Fort Sam Houston, on the corner of Schofield Rd and Garden Ave.)
• Hours of Operation: Monday – Thursday 7:30 a.m. – 5:45 p.m., Friday: 7:30 a.m. – 4:30 p.m.
  Closed: Weekends and Federal Holidays
• Phone: 210-916-1536, Opt 1

McWethy Troop Medical Clinic (TMC) Pharmacy

• Location: 2981 Garden Ave, Fort Sam Houston, TX 78234
• Hours of Operation: Monday – Friday 6 a.m. – 11 a.m.
  Closed: Weekends and Federal Holidays
• Phone: 210-916-1536, Opt 1

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.

If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located at the following locations
  • BAMC Medical Mall
  • JBSA Fort Sam Houston PX (Exchange) Pharmacy
  • CPT Jennifer M. Moreno Primary Care Clinic Pharmacy
  • SPC Taylor J. Burk Clinic (Camp Bullis) Pharmacy
  • Schertz and Westover Clinics

Several exclusions apply. This includes:

• Syringes (SafeNeedleDisposal.org)
• Needles (SafeneedleDisposal.org)
• Liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Pharmacist-Led Pre-Exposure Prophylaxis (PrEP) Program

PrEP is a pharmacist-led program designed to provide discrete rapid care to patients that do not have HIV and want added protection to reduce exposure to HIV. Pharmacists follow a protocol questionnaire, as well as several lab tests to include HIV and other sexually transmissible infections. This pharmacist-led program allows patients to rapidly receive treatment without the challenges of scheduling appointments with their PCM or Infectious Diseases providers. After completing a patient health screening questionnaire and lab work, the pharmacist can prescribe a 3-month supply as eligibility allows.

Pharmacist-Led Doxy-Post-Exposure Prophylaxis (PEP) Program

Doxy-PEP is a pharmacist-led program designed to provide discrete rapid care to patients that believe to have been exposed to sexually transmissible infections (STIs). Pharmacists follow a protocol designed to test for sexually transmissible infections to include HIV and other STIs. This pharmacist-led program allows patients to rapidly start treatment without the challenges or delay of scheduling appointments with their PCM or Infectious Diseases.

Pharmacist-Led Contraceptive Prescribing Program

The Contraceptive Prescribing Program is a Pharmacist-Led program that provides walk-in contraception services for military women and dependents such as contraceptive pills, patches and rings to eligible servicewomen and dependents. After completing a patient health screening questionnaire, blood pressure check, and urine pregnancy test, the pharmacist discusses available contraceptive methods and can prescribe up to 12-month supply.

Frequently Asked Questions

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy?

Yes! Call our BAMC Call Center at 210-916-1536, Opt 1 and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.

A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills. This usually occurs one year or six months from the original order date depending on the type of prescription. All renewal prescriptions require activation prior to being ready for pick up.

What if I need a non-formulary or non-stocked medication?

If you are prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.