Getting Care

Brooke Army Medical Center (BAMC) Managed Care

Active Duty Network Referrals and Durable Medical Equipment

The Managed Care office will be teleworking until further notice. Our Benefits Advisors are available via email or call-back to assist you with referrals, claims, and enrollment issues inhibiting patient care.

Referral Management Office (BAMC)

Referral Management Coordinators are available via email to assist beneficiaries enrolled at the following BAMC locations: Schertz Medical Home, Westover Hills Medical Home, CPT Jennifer Moreno Clinic, Camp Bullis, and The McWethy Troop Medical Clinic.

For a faster response, we encourage you to use the email address above. A staff member will respond to you within 24hrs of receipt. Emails received on weekends and holidays, will receive a response on the next business day.

  • To schedule or cancel an appointment please contact the Consult and Appointment Management Office (CAMO) at 210-916-9900.
  • If you are a TRICARE PRIME Family Member, Retiree, or Retiree Family Member, CAMO is responsible for processing your referral. You may reach CAMO at 210-916-9900 or reach Humana directly at 800-444-5445 for further assistance.
  • BAMC Referral Management Office is available via email to assist Active Duty beneficiaries with Durable Medical Equipment (DME) and network referrals only. You may contact us at the group email box above.
  • You may view your referrals and authorizations @ or contact Humana at 800-444-5445.

MHS GENESIS Patient Portal

The MHS GENESIS Patient Portal is a secure website that provides access to health information. The Portal will provide 24/7 secure access to personal health information, to include appointments, lab results, prescription refills, secure messages with your care team, and much more. To access the MHS GENESIS Patient Portal, please visit

Beneficiary Services

Benefits Advisors are available via email or call-back to assist beneficiaries with referrals, claims, and enrollment issues inhibiting patient care. For a faster response, we encourage you to use the email address below. A staff member will respond to you within 24hrs of receipt. Emails received on weekends and holidays, will receive a response on the next business day.


Phone: 210-916-3586

Active Duty

  • Active Duty Clearing TRICARE do not require signature
  • All Active Duty require prior approval for network urgent and specialty care
  • Urgent care assistance when traveling, please visit for web chat and video chat, or dial 800-TRICARE (874-2273), option 1
  • Urgent Care in local area must be received through your PCM or MTF Emergency Room
  • Active Duty on Terminal Leave will be seen at the McWethy Troop Medical Clinic
  • Active Duty Referral inquiries, please email BAMC Referral Management Office at or call 210-916-3586.

Active Duty Transitioning to Retirement

  • If you want to keep TRICARE Prime or TRICARE Select with no break in coverage, you must reenroll within 90 days, but preferably sooner after your retirement date.
  • If you need dental and/or vision, you must enroll within 60 days, but preferably sooner after your retirement date.
  • You and your family members need to get new ID cards.
  • For more information, please visit and
  • To enroll, please call the TRICARE Region where you plan to retire.
  • TRICARE East Region – Humana Military 800-444-5445, select option 1.
  • TRICARE West Region – 844-866-9378

TRICARE East Regional Contractor

Humana Military website:

Humana Military 800-444-5445, option 1

  • TRICARE Prime and TRICARE Select Enrollment
  • TRICARE Payments
  • Claims Assistance
  • Referral Status
  • Beneficiary Portal:
    To use beneficiary self-service site, TRICARE plan members must be 18 years or older to register. Once registered, you will have access only to your records and those for covered dependents less than 18 years of age. Spouses will not be able to view each other's records, nor will they be able to view records for their dependents over 18 years of age. Any referrals, authorizations or claims that have sensitive diagnostic or procedure codes will not be available on this site.

TRICARE Self-Service Options

There are various TRICARE links that offers briefings, publications, videos, podcasts, webinars, and resources to manage your TRICARE benefits. The TRICARE Publications site offers various TRICARE briefings topics and brochures available for you to download. The Multimedia Center offers educational videos and podcast that provides information about your TRICARE benefits.

TRICARE Plus Program


TRICARE For Life (TFL) 866-773-0404

TFL beneficiaries can call or visit the sites below for benefit assistance with TRICARE and Medicare Coverage, check claims, and attend a virtual TFL briefing.

TRICARE Resources for Service

Get answers to your TRICARE questions using these convenient online and toll-free call center resources.


  • Enroll in or Purchase a Plan
  • File or Check a Claim
  • View Referrals and Prior Authorization
  • Find a Health Care Provider
  • Download a Form
  • Change Your Primary Care Manager
  • See What’s Covered
  • Compare Plans
  • Manage Prescriptions

Nurse Advice Line | TRICARE

Call 800-TRICARE (874-2273), Option 1. The Nurse Advice Line is available to all TRICARE beneficiaries in the U.S., except those enrolled in US Family Health Plan. You can call the Nurse Advice Line 24/7, at no cost to you, to talk to a registered nurse who can: Answer your urgent care questions.

Learn more about TRICARE – watch an overview video and take the free public TRICARE Fundamental course online.

866-773-0404 (TDD 866-773-0405)
TRICARE For Life is your Medicare-wraparound coverage for TRICARE-eligible beneficiaries who have Medicare Part A and B. TRICARE For Life beneficiaries can receive care at military hospitals and clinics, but only on a space-available basis. If you would like to receive your specialty care at Brooke Army Medical Center, please have your Medicare provider fax to (877) 875-0095.

TRICARE Plus is a primary care program offered at some military hospitals and clinics. Each hospital or clinic leader decides if TRICARE Plus is available. BAMC TRICARE Plus Program is closed to new enrollment.

TRIACRE Pharmacy Program
The TRICARE Pharmacy Program provides the prescription drugs you need, when you need them, in a safe, easy, and affordable way.

Express Scripts, Inc.
More than 58,000 pharmacy locations are in the TRICARE retail pharmacy network, including national chains, grocery chains and independent pharmacies.


Defense Enrollment Eligibility Reporting System | TRICARE
You must be registered in the DEERS Defense Enrollment Eligibility Reporting System (DEERS) to be eligible for TRICARE.

Customer Service Community Directory | TRICARE
The directory helps you connect with a Beneficiary Counseling and Assistance Coordinator (BCAC), Debt Collection Assistance Officer (DCAO), or other member of the customer service community. If you have questions or issues specific to a single clinic or hospital, contact someone listed for that facility. You may contact any customer service community representative for general TRICARE issues. The Official U.S. Government Site for Medicare

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Contact Us

Referral Management Office (BAMC)

Hours of Operation

Monday - Friday, 7 a.m. - 4 p.m. (Closed on all Federal Holidays)


Need to Update Your Information in DEERS? Click Here