Brooke Army Medical Center (BAMC) Managed Care

Referral Management Office (BAMC)

We assist beneficiaries enrolled at BAMC locations regarding Durable Medical Equipment (DME), Certificates of Medical Necessity (CMNs), External Resource Sharing Agreements (ERSAs), and DOD-VA Authorizations.

You can contact your BAMC Military Treatment Facility Referral Management Coordinators through multiple venues:

Email: usarmy.jbsa.medcom-bamc.mesg.bamc-rmo@health.mil,

MHS Genesis Patient Portal message pool: USA BAMC Referral Management Center, or

Phone: 210-916-1303, opt 1,

For a faster response, we encourage you to contact us using email or the MHS Genesis Patient Portal message addresses. A staff member should respond to you within 24-72 hours of receipt. Emails received on weekends and holidays, will receive a response on the next business day.

• To schedule or cancel an appointment please contact the Consult and Appointment Management Office (CAMO) at 210-916-9900.
• CAMO Referral Management processes your specialty care referrals (i.e Cardiology, Gastroenterology, ENT, etc.). You may reach CAMO Referral Management at 210-581-2266, opt 1, or call TriWest Healthcare Alliance directly at 888-TRIWEST (874-9378) for further assistance if your specialty referral has been deferred to the network.
• You may view your referrals and authorizations on your secure Tricare West Region Patient Portal located at https://tricare-bene.triwest.com/signin, or you may directly contact TriWest Healthcare Alliance customer service by phone if you do not have a TriWest Patient Portal account. We strongly encourage all our beneficiaries to create a Tricare West Region Patient Portal if you do not currently have one as it allows you to view your authorization status, provider, and services authorized.

MHS GENESIS Patient Portal

The MHS GENESIS Patient Portal is a secure website that provides access to health information. The Portal will provide 24/7 secure access to personal health information, to include appointments, lab results, prescription refills, secure messages with your care team, and much more. To access the MHS GENESIS Patient Portal, please visit https://patientportal.mhsgenesis.health.mil

Beneficiary Services Office (BAMC)

Benefits Advisors are available via email or call-back to assist beneficiaries with referrals, claims, and enrollment issues inhibiting patient care. For a faster response, we encourage you to use the email address below. A staff member will respond to you within 24hrs of receipt. Emails received on weekends and holidays, will receive a response on the next business day.

Email: usarmy.jbsa.medcom-bamc.mesg.bamc-bcacdcao@health.mil

Phone: 210-916-3586

Active Duty

• Active Duty Clearing TRICARE do not require signature
• All Active Duty require prior approval for network urgent and specialty care
• Urgent care assistance when traveling, please visit MHSNurseAdviceLine.com for web chat and video chat, or dial 800-TRICARE (874-2273), option 1
• Urgent Care in local area must be received through your PCM or MTF Emergency Room
• Active Duty on Terminal Leave will be seen at the McWethy Troop Medical Clinic

Active Duty Transitioning to Retirement

• If you want to keep TRICARE Prime or TRICARE Select with no break in coverage, you must reenroll within 90 days, but preferably sooner after your retirement date.
• If you need dental and/or vision, you must enroll within 60 days, but preferably sooner after your retirement date.
• You and your family members need to get new ID cards.
• For more information regarding TRICARE health and dental plans, please visit https://www.tricare.mil and https://www.tricare.benefeds.com
• To enroll, please call the TRICARE Region where you plan to retire.
• TRICARE West Region – TriWest Healthcare Alliance 888-TRIWEST (874-9378).
• TRICARE East Region – Humana Military 800-444-5445, select option 1.

TRICARE West Regional Contractor

TriWest Healthcare Alliance website: https://tricare.mil/About/Regions/West-Region

888-TRIWEST (874-9378)

Register for the West Region Beneficiary Portal at https://tricare-bene.triwest.com/signin

This one stop shop allows you several self-service options for managing your health care.

• Review Referrals and Authorizations
• Check Claim Status
• Make Payments
• Request Care Coordination
• Manage Care Management Programs
• Explore Educational Resources

TRICARE Self-Service Options

There are various TRICARE links that offers briefings, publications, videos, podcasts, webinars, and resources to manage your TRICARE benefits. The TRICARE Publications site offers various TRICARE briefings topics and brochures available for you to download. The Multimedia Center offers educational videos and podcast that provides information about your TRICARE benefits.

Home | TRICARE

https://www.tricare.mil/

• Enroll in or Purchase a Plan
• File or Check a Claim
• View Referrals and Prior Authorization
• Find a Health Care Provider
• Download a Form

• Change Your Primary Care Manager
• See What’s Covered
• Compare Plans
• Manage Prescriptions

Nurse Advice Line | TRICARE

Call 800-TRICARE (874-2273), Option 1. The Nurse Advice Line is available to all TRICARE beneficiaries in the U.S., except those enrolled in US Family Health Plan. You can call the Nurse Advice Line 24/7, at no cost to you, to talk to a registered nurse who can: Answer your urgent care questions.

New to TRICARE

https://www.tricare.mil/new
Learn more about TRICARE – watch an overview video and take the free public TRICARE Fundamental course online.

TRICARE For Life

https://www.tricare.mil/tfl
866-773-0404 (TDD 866-773-0405)
TRICARE For Life is your Medicare-wraparound coverage for TRICARE-eligible beneficiaries who have Medicare Part A and B. TRICARE For Life beneficiaries can receive care at military hospitals and clinics, but only on a space-available basis. If you would like to receive your specialty care at Brooke Army Medical Center, please have your Medicare provider fax to (877) 875-0095.

TRICARE Plus | TRICARE

https://www.tricare.mil/Plus
TRICARE Plus is a primary care program offered at some military hospitals and clinics. Each hospital or clinic leader decides if TRICARE Plus is available. BAMC TRICARE Plus Program is closed to new enrollment.

TRIACRE Pharmacy Program

https://www.tricare.mil/pharmacy
The TRICARE Pharmacy Program provides the prescription drugs you need, when you need them, in a safe, easy, and affordable way.

Express Scripts, Inc.

https://militaryrx.express-scripts.com/
More than 58,000 pharmacy locations are in the TRICARE retail pharmacy network, including national chains, grocery chains and independent pharmacies.

ADDITIONAL RESOURCES

Defense Enrollment Eligibility Reporting System | TRICARE

https://www.tricare.mil/deers
You must be registered in the DEERS Defense Enrollment Eligibility Reporting System (DEERS) to be eligible for TRICARE.

Customer Service Community Directory | TRICARE

https://www.tricare.mil/bcacdcao/
The directory helps you connect with a Beneficiary Counseling and Assistance Coordinator (BCAC), Debt Collection Assistance Officer (DCAO), or other member of the customer service community. If you have questions or issues specific to a single clinic or hospital, contact someone listed for that facility. You may contact any customer service community representative for general TRICARE issues.

Medicare.gov: The Official U.S. Government Site for Medicare

Find doctors, providers, hospitals, plans and suppliers
https://www.medicare.gov/