5 Pillars of Army Patient Centered Medical Home

Care Is

Comprehensive: The goal of the Medical Home is to care for the whole patient: acute and chronic medical needs, preventative services, mental health care, social services and readiness issues.

Patient Centered: The Medical Home allows the patient’s goals to be the driving force of their care, truly reflecting the needs, preferences and goals of service members, retirees and their families.

Coordinated: The Medical Home finds resources, coordinates appointments and assures that information flows freely across multiple settings and between various members of the Medical Home and the patient.

Accessible: Today’s patients are busy with jobs and family responsibilities and their time is valuable. The APCMH helps them avoid the need for a clinic visit by offering alternative ways (such as secure e-mail and telephone contact) to communicate with the PCM and Medical Home.

High Quality: The APCMH model includes a commitment to evidence-based medical care with proven best outcomes. Provider practice, staff member performance and facility processes are regularly reviewed for quality and safety.