Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

About Us

Gifts & Protocol

Gifts & Donations

For information on the donation process, please call 210-916-5122 or usarmy.jbsa.medcom-bamc.list.bamc-gifts@health.mil or call 210-916-5638.

Address

Brooke Army Medical Center
ATTN: Gift Coordinator
3551 Roger Brooke Drive
Fort Sam Houston, Texas 78234

Tours/Visits

For Military VIP visits, please contact the Visitor's Bureau at 210-916-5638/5122/5160 or usarmy.jbsa.medcom-bamc.list.bamc-protocol@health.mil.

For Civilian visits, please contact Community Relations at 210-916-5160.

Contact Us

Location

Command Suite, 3rd Floor

Hours of Operation

Monday - Friday 7:30 a.m. – 4 p.m.

Phone

210-916-5638/5122/5160

Don’t forget to keep your family’s information up to date in DEERS!