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Getting Care

Visitor Guidelines

Brooke Army Medical Center Temporary Visitation Policy EFFECTIVE 09APR2021

In support of our patients and families, we are carefully modifying our visitation policy. The health and safety of our patients, visitors, staff and our community remain a top priority at BAMC.

Effective 09APR2021, BAMC will only allow a maximum of 2 visitors per day into the facility from 8 a.m.-9 p.m. except for situations as indicated below:

  • Pediatric outpatients: 1 adult caregiver (no additional children other than patient)
  • Pediatric & NICU inpatients: 2 visitors
  • Cognitively impaired adults (inpatient and outpatient): 1 primary caregiver
  • All inpatients at end-of-life: 2 visitors at a given time in the room, no limit to number of visitors in a 24-hour period
  • Labor and Delivery (including postpartum): 1 primary support person
  • Pediatric Surgery Patients (Same Day Surgery and Planned Admissions): 2 escorts permitted
  • Adult Ambulatory/Same day Surgeries: 1 escort permitted until discharge.
  • Surgery with planned admission: 1 escort may remain in the building until the surgeon completes the case and discusses it with him/her. (Patient must agree to the sharing of the information with the escort/family member) Ward visitation as dictated by Hospital Policy
  • Emergency Department: 1 Visitor
  • All NON-COVID inpatients (not listed above): 2 visitors per day 0800-2100
  • All COVID inpatients (not listed above): No visitation unless noted above exceptions met

For questions/concerns, please ask a member of the patient’s healthcare team.

For all patients and visitors:

  • No more than 2 visitors per room at a given time (this includes all NON-COVID inpatient areas and double occupancy patient rooms)
  • Everyone entering the facility will be screened for symptoms of COVID-19.
  • Visitors who are sick will not be permitted to enter.
  • Visitors may be re-screened by BAMC personnel at their discretion.
  • Everyone must wear a face covering according to current guidance.
  • Everyone should practice social distancing measures as appropriate.
  • We encourage patients to remain closely connected to their loved ones through virtual means including Skype, FaceTime, Zoom, and phone.
  • Waiting areas remain closed to promote social distancing

Note: Please be careful not to impede healthcare, display HIPAA information, or include patients or staff who have not consented to being filmed/photographed.

Thank you for your patience and support as we work to ensure everyone’s safety!

* Guidance is subject to change based on new or additional information.

For updates and resources, visit:

Contact Us

I-35 Visitor Center

Phone

210-539-9825

Location

BAMC I-35 Gate, Bldg. 3704 (I-35 Frontage Rd.)

BAMC Address
3551 Roger Brooke Dr.
Fort Sam Houston, TX 78234

Gate Access: All occupants of vehicles (over the age of 16) are required to present current photo identification with an expiration date.

Example:

  • military identification card
  • state drivers license
  • state identification card

Person(s) without DOD ID cards will be processed at the I-35 Visitor Center for a visitors pass.

Don't forget to keep your family's information up-to-date in DEERS.