Brooke Army Medical Center Visitation Policy

EFFECTIVE 27 APRIL 2023

Making your stay as comfortable as possible

At Brooke Army Medical Center, we strive to make our facilities as comfortable as possible, not only for our patients, but also for the family and friends who visit them. This includes flexible visiting hours, convenient parking, and other amenities such as a flower shop and several dining/snack options.

Visitor Guidelines*

• Patients have the right to receive any visitors that they designate, including, but not limited to: a spouse; domestic partner, including a same sex domestic partner; family member; or friend.
• Patients also may refuse visitors. Such preferences and decisions will be documented in the medical record.
• For the latest updates/information/requirements regarding gate access, visit https://www.jbsa.mil/Information/Gate-Hours-Visitor-Information/JBSA-Fort-Sam-Houston-Visitor-Info/

Limitations to patient visitation may include, but are not limited, to:

• The number of visitors may be limited based on the needs of the patient, limited space in patient rooms, or clinic/ward policy. All others may be directed to a hospital waiting area.
• Infection Control Issues (e.g., patient’s risk of infection by visitor; visitor’s risk of infection by patient) and protection due to pandemic or infectious disease outbreak. Hospital personnel reserve the right to ask any visitor to leave if they show signs of illness.
• Visitors may be requested to leave the patient’s room when medical care is to be rendered or in the judgement of the nursing staff if the patient’s condition warrants limited visitation.
• Court order limiting or restricting contact.
• Visitors engaging in disruptive, threatening, or violent behavior of any kind.
• Patient or patient roommate(s)’ need for privacy or rest.
• Clinical intervention or procedure and care; provider may limit visitors in patient’s best interest.
• Tents, sleeping bags, personal cots or sleeping on the floor is not allowed within BAMC.
• BAMC staff is not responsible for providing supervisory care for a visiting child.

Note: When using a smart device, please be careful not to impede healthcare, display HIPAA information, or include patients or staff who have not consented to being filmed/photographed.

*Guidance is subject to change based on new or additional information.

Stay in Touch!

• For beneficiaries, text the word MilCare to 1-877-345-7262 to opt in for healthcare updates
• BAMC Facebook: https://www.facebook.com/BrookeArmyMedicalCenter
• BAMC Twitter: www.twitter.com/brookearmymed
• BAMC Commander Twitter: www.twitter.com/commanderbamc
• Instagram: www.instagram.com/bamc_official
• Beneficiary Access to Care Guide: https://bamc.tricare.mil/Portals/143/documents/Resources/Access-to-Care-Brochure.pdf