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Getting Care

Visitor Guidelines

Brooke Army Medical Center Temporary Visitation Policy EFFECTIVE 25 September 2020

 In support of our patients and families, we are carefully modifying our visitation policy. The health and safety of our patients, visitors, staff and our community remain a top priority at BAMC.
 
Effective 25 September 2020, BAMC will only allow visitors into the facility as indicated below:
  • Pediatric outpatients: 1 adult caregiver (no additional children other than patient)
  • Pediatric & NICU inpatients: 2 visitors
  • Cognitively impaired adults (inpatient and outpatient): 1 primary caregiver

All inpatients at end-of-life: 2 visitors

  • All inpatients (not listed above): 1 visitor for no greater than 2 hours daily
  • Labor and Delivery (including postpartum): 1 primary support person
  • Ambulatory/Same day Surgeries: 1 escort permitted until discharge.
  • Surgery with planned admission: 1 escort may remain in the building until the surgeon completes the case and discusses it with him/her. (Patient must agree to the sharing of the information with the escort/family member)
  • Emergency Department: 1 Visitor
Other than the exceptions above, visitors will not be permitted to accompany patients to outpatient appointments. We apologize for the inconvenience and appreciate everyone’s support in preserving the safety of our patients and staff. For questions/concerns, please speak to a member of the patient’s healthcare team.
 For all patients and visitors:
  • Everyone entering the facility will be screened for symptoms of COVID-19.
  • Visitors who are sick will not be permitted to enter.
  • Visitors may be re-screened by BAMC personnel at their discretion.
  • Everyone must wear a face covering according to current guidance.
  • Everyone should practice social distancing measures as appropriate.
  • We encourage patients to remain closely connected to their loved ones through virtual means including Skype, FaceTime, Zoom, and phone.
Note: Please be careful not to impede healthcare, display HIPAA information, or include patients or staff who have not consented to being filmed/photographed.

Contact Us

I-35 Visitor Center

Phone

210-539-9825

Location

BAMC I-35 Gate, Bldg. 3704 (I-35 Frontage Rd.)

BAMC Address
3551 Roger Brooke Dr.
Fort Sam Houston, TX 78234

Gate Access: All occupants of vehicles (over the age of 16) are required to present current photo identification with an expiration date.

Example:

  • military identification card
  • state drivers license
  • state identification card

Person(s) without DOD ID cards will be processed at the I-35 Visitor Center for a visitors pass.

Don't forget to keep your family's information up-to-date in DEERS.