Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Pathology and Area Laboratory Services - DPALS

The Department of Pathology and Area Laboratory Services (DPALS) is responsible for providing responsive, high quality laboratory testing in support of patient care. DPALS offers clinical pathology services to BAMC, the Southern Region Medical Command, and other medical treatment facilities worldwide, using qualified professionals and state of the art methods and instrumentation.

Contact Us

Specimen Collection

  • Location: 1st floor Medical Mall
  • Hours of Operation: 7:30 a.m. to 4 p.m., Monday-Friday
  • Phone: 210-916-1412

Blood Donor Center

  • Location: Bldg 1240 Harney Rd., Fort Sam Houston, TX
  • Hours of Operation: 4:30 a.m. to 10:30 a.m. for whole blood donations (platelet and plasma donors are by appointment only)
  • Phone: 210-295-4655

Camp Bullis Laboratory

  • Hours of Operation: 7 a.m. to 3 p.m., Monday-Friday
  • Phone: 210-295-8041
Don’t forget to keep your family’s information up to date in DEERS!