Attention! If you live in the TRICARE West Region, or in a state or ZIP code moving to the West Region and you pay an enrollment fee or premium by recurring credit card, debit card, or electronic funds transfer, you must set up payment information with TriWest before Dec. 31, 2024. If you don’t take action, you’ll risk getting disenrolled. Learn more.

Health Services

Access to Care

Walk-In Services

The APCMH Clinics offer walk-in services for immunizations, routine scheduled medication injections, wound care, pregnancy tests, and Blood Pressure checks.

What is Emergency (ER) Care

TRICARE defines as emergency as a medical condition creating a threat to loss of life, limb or eyesight, or where there is unrelieved pain as perceived by a "prudent layperson" - someone with a limited knowledge of health and medicine. Some examples of emergency situations are severe bleeding, chest pains, severe difficulty breathing, severe back injury, severe eye injuries, broken bones, etc.

What is Urgent Care

Urgent healthcare is needed for an illness or injury that should be addressed as soon as possible, but is not an emergency (threat to life or limb). Some examples of Urgent Care problems are urinary tract infections, migraine headaches, influenza-like illness, rising fever, or possible pneumonia. If you have a need for urgent care after clinic hours, call 800-874-2273 and the Nurse Advice Line will assist you in finding appropriate care.

TRICARE policy states that if a patient does not call to receive authorization before being seen, there will be a bill generated under the TRICARE Prime Point-Of-Service (POS) option, requiring out-of-pocket payment for the medical bill incurred.

Contact Us

To Make Appointments

  1. Call Central Appointment Line at 210-916-9900 and follow the prompts to the correct clinic and type of appointment.
  2. Use the MHS Patient Portal at https://patientportal.mhsgenesis.health.mil to reach the Message My Provider tab if you already have an account. If you do not have an account, please register for access to the new MHS GENESIS patient portal at https://myaccess.dmdc.osd.mil/identitymanagement/. PLEASE NOTE: Use a compatible browser such as Apple Safari, Google Chrome, Microsoft Edge, or Mozilla Firefox. Microsoft Internet Explorer 11 is no longer supported after November 30, 2020.
Don’t forget to keep your family’s information up to date in DEERS!