Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Medical Home Staff Members

Case Management

A Case Manager is a Registered Nurse who helps coordinate care across multiple settings for patients with complex needs and facilitates communication between the patient and their Medical Home.

Clinical Pharmacist

The Clinical Pharmacist provides coordination, management and education for medication related issues. This is especially important in the treatment of Diabetes, Hypertension, High Cholesterol, Asthma, and when there is a risk of unwanted medication interactions.

Nurse Educator

The Nurse Educator is a Registered Nurse who provides individual or group instruction for patients on self management activities for specific health conditions.

Medical Home Nurses

The Medical Home Nurses respond to the patients’ need for advice, and provide coordination of care between the members of the Medical Home and the patient.

Integrated Behavioral Health (IBHC)

These medical home Consultants offer short term counseling for behavioral health issues such as depression and anxiety. In addition, they offer life skills education to help patients deal with chronic issues such as obesity or insomnia.

Nutrition

Registered Dietitians provide coordinated nutrition education and support, and assist the patient to identify realistic goals and barriers to achieving success.

Don’t forget to keep your family’s information up to date in DEERS!