Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Patient Resources

Freedom of Information Act (FOIA)

Welcome to the Brooke Army Medical Center Freedom of Information and Privacy Act Office Home Page. This Office services all activities within Brooke Army Medical Center, Fort Sam Houston, Texas.

Requesters who have any questions concerning the processing of their requests with the BAMC Freedom of Information Act Office should contact this center at (210) 916-7928. If you are not satisfied with the response from the center, you may contact the FOIA Chief Public Liaison at:

Freedom of Information/Privacy Act Office
U.S. Army Medical Command
COMM: (210) 221-7160
DSN: (210) 471-7160

Contact Us

Location:

Lower Level

Hours of Operation:

0730 – 1600, Monday-Friday

Phone:

(210) 916-7928

Fax:

(210) 916-3818

E-mail Request:

usarmy.jbsa.medcom-bamc.mbx.foia@health.mil

Mailing:

Brooke Army Medical Center
ATTN: MCHE-ZAI-RR (FOIA Officer)
3551 Roger Brooke Drive
Fort Sam Houston, TX 78234-4504

Don’t forget to keep your family’s information up to date in DEERS!