About Us

Public Affairs/Protocol/Gifts

The BAMC Public Affairs mission is to manage internal and external command information; receive and manage media queries; support community relations endeavors; and write and publish stories/information focusing on center's medical mission and activities.

Patient Information Requests

To obtain patient condition information, requestor must have the correct name and date of birth of the patient.

Under federal law, patients have the right to prevent any information from being released to the public or media, including their presence in the hospital. Information about patients who are minors can only be released with written permission of a parent or legal guardian.

Patient Conditions

Undetermined: Patient is awaiting assessment.

Good: Vital signs are stable and within normal limits. Patient is conscious and comfortable, and indicators are excellent.

Fair: Vital signs are stable and within normal limits. Patient is conscious but may be uncomfortable. Indications are favorable.

Serious: Vital signs may be unstable and not within normal limits. Patient is acutely ill. Indicators are questionable.

Critical: Vital signs are unstable and not within normal limits. Patient may be unconscious. Indicators are unfavorable.

The term "stable" will not be used as a condition and will not be used in combination with other conditions.

BAMC may disclose that a patient was “treated and released” or “treated and transferred.” (Although BAMC may disclose that a patient was treated and released, it may not release information regarding the date of release or where the patient went upon release without patient authorization.)


For military visits, please contact at 210-916-5638/5122/5160 or usarmy.jbsa.medcom-bamc.list.bamc-protocol@health.mil.

For civilian visits, please contact Community Relations at 210-916-5160.

Gifts & Donations

For information on the donation process, please call 210-916-5122 or usarmy.jbsa.medcom-bamc.list.bamc-gifts@health.mil or call 210-916-5638.

Contact us


Command Suite, 3rd Floor

Hours of Operation

Monday - Friday 7:30 a.m. - 4:30 p.m., excluding holidays

Public Affairs

  • Main 210-916-5122
  • 210-916-5118
  • 210-916-5141
  • 210-916-5166
  • 210-916-5133
  • 210-916-5160


  • 210-916-5638

Gift Coordinator

  • 210-916-5122
Need to Update Your Information in DEERS? Click Here