Release of Information
Release of Information fulfills request and provides various services for continuity of care documentation, Service Member retirements, insurance claims, and others. Continuity of care requests can be made by the patients and or treating facility by using one of the below methods under Requesting Information from Brooke Army Medical Center.
The Release of Information section is now providing walk in services at the Information desk located near the C parking lot entrance on the first floor near the Medical Mall. The ROI Quick Stop hours of operation are as follows:
Mon., Tue., Thur., & Fri. 0800 – 1600 (the last patient is taken @ 1530)
Wed. 0830 – 1600 (the last patient is taken @ 1530)
Closed weekends and holidays.
For your convenience, patients can pick up and complete, as well as drop off completed DD Form 2870’s at the ROI Quick Stop. Short requests (less than 10 pages) can be processed on the spot, to include such records as:
- Lab results
- Immunization records
- Radiology Reports
- Physicals (school, sports, etc.)
- Electronic Progress/Office visit note(s)
- Appointment list
- Medication List
For additional information, please call 210-916-1157, Mon. – Fri. 0800 – 1600 (except weekends and holidays).
Using TRICARE Online to access Medical Records
View and Download Personal Health Information with the Health Record button
You can view and download personal health information from your DoD electronic health record if:
- You get care at military hospitals and clinics
- You're a registered user on the TOL Patient Portal or the MHS GENESIS Patient Portal
To see your personal health information on the TOL Patient Portal:
Click the Health Record button
View, save ("PDF" or "TXT") your personal health data
Personal health information may include your immunizations, lab results, allergy profile, medication profile, problem lists and office visit information.
To see your personal health information on the MHS GENESIS Patient Portal:
MHS GENESIS Patient Portal
Premium Access (Level 2) is required to view the health record.
*Access to family member records vary depending on the age and method of the request. For TRICARE Online (TOL) guidance please visit the TOL website (https://www.tricareonline.com/tol2/prelogin/desktopPreloginFaq.xhtml). Parents can request a hard-copy of personal health data for children age 12-17 by submitting the request to release of information for processing and further determination.
The Release of Information (ROI) office is dedicated to providing the medical information our customers need while protecting our patients' privacy. Our goal is to deliver a quality product in a prompt, professional manner.
In and Out Processing Medical Records
All In/Out-Processing is virtual. All Active Duty In or Out-processing must send a copy of their Orders to firstname.lastname@example.org.
Requesting Information from Brooke Army Medical Center
Patients may request copies of their medical records using form DD Form 2870 (Authorization for Disclosure of Medical or Dental Information) available online www.esd.whs.mil/Directives/forms/dd2500_2999/.
There will be no change to physician office, legal requests, and insurance requests received and processed via fax. The following fax numbers will direct requests to the appropriate processing team:
STAT/Expedites (for hospitals, clinics, providers) - 210-539-0320
Legal - 210-539-9201
ROUTINE (patient requests, Insurance, Disability Determination Services, etc.) – 210-916-0405
Service Members requesting records for retirement must submit a DD form 2870 with a digital signature and send to the ROI email address: Any other requests may also be sent via email to email@example.com Patients requesting their own, or their minor dependents (under 16 years of age) can complete a DD Form 2870 and return it to ROI along with a copy of a state issued (DMV driver's license, DMV identification card, DOD Identification card (Non-CAC), etc.) Please redact SSN Number to only the last 4 digits. Spouses and minor children 16 years and older MUST sign their DD Form 2870 and send a copy of their ID along with the request.
Information Line: (210) 916-1157
The ROI office copies official medical record sets within Brooke Army Medical Center (BAMC) to include all available MTF medical records and civilian records located within the electronic health records. ROI can also provide a CD with copies of any imaging done at BAMC/WHASC.
Requests for inpatient records, and most outpatient records, take up to 30 days to process. Newly established inpatient records cannot be copied until they are assembled, coded and signed by the provider. Please allow 30-45 days after discharge before requesting inpatient records.
Dept. of Behavioral Health and sensitive records must be reviewed and cleared by a provider before release. Please allow up to 30 days for processing.
All requests for information must include the following:
- Patient's name
- Patient's date of birth
- Sponsor's complete social security number
- Period of treatment/information needed
- Statement authorizing BAMC to release the records to a specific person/organization
- An address and/or phone number of the receiving person/organization
- The purpose for the release of the information
- Expiration Date
Patient's signature/date. Patients who are 16 years and older, or emancipated, must sign an authorization for release of their medical records.
A parent or legal guardian may request copies for minor children, physically, or mentally challenged persons. With appropriate documentation i.e. Medical Power of Attorney, a copy of a court order appointing guardianship, if applicable. I.A.W DoDM 6025.18.
For deceased patients, the patient's surviving next of kin (NOK) or a court appointed executor/administrator signs consent. A copy of the death certificate must accompany all requests. Executors/administrators must show legal documentation appointing them to the position. DoDM 6025.18.
All other requests must be accompanied by a Subpoena, signed by a judge, or a Medical Power of Attorney which specifically indicates release of medical records.
Legal Release of Information Mission – To provide medical information to our customers in a prompt, professional manner, while protecting patient's privacy and ensuring each request is releasable in accordance with State and Federal laws.
Medical Powers of Attorney
To obtain a medical power of attorney, contact the SJA-Legal Assistance Div. Walk-in hours: 0800-1600hrs, Monday, Wednesday, and Friday. No appointment is necessary. ID is required. For more information, call 210-808-0169 DSN 420-0169.
Preparing to Retire or Separate
Active duty members preparing to retire or separate should obtain copies of all medical records at least 6 months prior to their final out processing date.
Members should return to the release of information desk or submit an updated request to firstname.lastname@example.org to obtain copies (update) of medical paperwork generated after their records were initially copied. This will ensure members get a complete copy of their Active Duty Medical record after their retirement/ separation.
For continuity of care within BAMC, ROI will retrieve medical records from a civilian facility at the patient’s request and completion of the authorization form. Once these records arrive at BAMC, they are filed into the patient’s outpatient record. All information filed into outpatient record becomes property of the DoD.
If you need medical documentation for your personal record, you will have to go to the treating facility and submit a request through their records section. *Service Members can request medical records through BAMC ROI regardless of treating facility.
BAMC maintains outpatient records for a period of 2 years after the patient’s last medical encounter (excluding active duty military and their dependents). Inpatient records are maintained for 5 years after the date of discharge. After such periods, the records are retired to the National Personnel Records Center (NPRC), St Louis, MO.
Patients may obtain their retired records directly from NPRC online at:
Or, write to NPRC at the following address (es):
Active Duty Military Records
Dept of Veteran Affairs
Records Mgmt Center
P.O. Box 5020
St. Louis, MO 63115
1411 Boulder Dr.
Valmeyer, IL 62295
Please send any HIPAA Privacy related question/concern to email@example.com and one of our HIPAA Privacy Officers will contact you.
*Do not send any PHI/PII*