Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Patient Resources

Forms

» DA Forms - https://armypubs.army.mil/ProductMaps/PubForm/DAForm.aspx

» Medical Evaluation Board Proceedings - DA Form 3947 https://armypubs.army.mil/ProductMaps/PubForm/Details.aspx?PUB_ID=1002593

» PEBLO Estimated Disability Compensation Worksheet - DA Form 5892 https://armypubs.army.mil/ProductMaps/PubForm/Details.aspx?PUB_ID=1001088

» Soldier's Medical Evaluation Board/Physical Evaluation Board Counseling Checklist - DA Form 5893 https://armypubs.army.mil/ProductMaps/PubForm/Details.aspx?PUB_ID=1006163

Don’t forget to keep your family’s information up to date in DEERS!