Health Services

Secure Messaging

MHS GENESIS

MHS GENESIS is our new electronic health record which also has a MHS GENESIS Patient Portal which has a secure message management service, Message My Provider, to support the APCMH. One of the tenets of APCMH is to provide the patient an alternate way to communicate with the Medical Home to avoid unnecessary trips to the clinic for administrative issues or to obtain information. MHS GENESIS allows confidential information to be exchanged between a patient and their PCM team without fear of interception by unintended recipients.

What it Offers

MHS GENESIS Message My Provider offers much more than just a way to message your Medical Home. It is also a way to request appointments and medication renewals, ask questions of either the Medical Home Nurse or PCM, and to receive reminders of future appointments or scheduled testing. Enrollees have access to information specific to their interest or condition—there is a tremendous amount of information available to search at your leisure. It is also a way for the Medical Home to send important information to the patient population (such as when flu immunizations are available or to announce dates when the clinic is closed). The MHS GENESIS Patient Portal is secure, protected by encryption technology and meets strict Department of Defense cybersecurity standards. You and your authorized family members can safely view your healthcare information online.

How to Obtain an Account to Use the MHS GENESIS Patient Portal

You will need an account to use the MHS GENESIS Patient Portal. If you do not have an account, please register for access to the new MHS GENESIS patient portal at https://myaccess.dmdc.osd.mil/identitymanagement/. PLEASE NOTE: Use a compatible browser such as Apple Safari, Google Chrome, Microsoft Edge, or Mozilla Firefox. Microsoft Internet Explorer 11 is no longer supported after November 30, 2020.

DS Logon Premium Access (Level 2) is required to view the health record. For upgrade and/or password assistance, visit https://myaccess.dmdc.osd.mil/identitymanagement/help.do.

Don't forget to keep your family's information up-to-date in DEERS.