Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Patient Resources

Admission & Disposition

Admission and Disposition Office is located on the 1st floor (main building of hospital, flagpole entrance) in Room 115-4. A&D office is open 24 hours/7 days a week. Within A&D, we receive, interview and determine eligibility for admission to Brooke Army Medical Center (BAMC); gather demographic data for entry into the Composite Health Care System (CHCS); process admissions, inter-ward transfers and dispositions on all patients within BAMC; verifies patients' insurance information for the Third Party Collection Program; operates five automated systems to enter, retrieve, and correct and update data. For any questions related to the admissions process, the admissions clerk can be reached at 210-916-2733.
Don’t forget to keep your family’s information up to date in DEERS!