Attention! If you live in the TRICARE West Region, or in a state or ZIP code moving to the West Region and you pay an enrollment fee or premium by recurring credit card, debit card, or electronic funds transfer, you must set up payment information with TriWest before Dec. 31, 2024. If you don’t take action, you’ll risk getting disenrolled. Learn more.

Health Services

APCMH – Internal Medicine Clinic (IMC)

Medical Homes

Internal Medicine Clinic is a multidisciplinary primary care clinic focused on adult medicine. Our providers have undergone specialty training to understand and maintain wellness through the prevention and treatment of adult diseases. We are honored to deliver high-quality, evidence-based care to approximately 10,000 adult beneficiaries, implementing the latest clinical practice guidelines from DOD/VA and other professional organizations, and following the tenets of the Army Patient-Centered Medical Home (APCMH). Our services span the realms of outpatient and inpatient internal medicine and include the following:

  • Adult primary care and disease prevention
  • Internal medicine consultation
  • Geriatric consultation
  • Preoperative assessment
  • Medication management
  • Behavioral health counseling
  • Nutrition counseling
  • Minimally-invasive procedures
  • Care coordination
  • Live telephone triage

Contact Us

Location:

We are located on the third floor of the Consolidated Tower (BAMC) at 3551 Roger Brooke Drive, JBSA Fort Sam Houston, Texas (Binz-Engleman/BAMC exit on IH-35).

Hours of Operation:

  • Clinic: Monday - Friday, 7:30 a.m. – 4:30 p.m. (Closed on weekends and Federal Holidays)
  • BAMC Pharmacy:
            Monday - Friday, 7:30 a.m. – 6 p.m.
            Saturday, 8 a.m. – 5 p.m.
  • BAMC Laboratory and Radiology: Monday - Friday, 7 a.m. – 4 p.m.

Contact Information:

  • Clinic Phone: 210-916-5000
            Urgent appointment or afterhours triage Option 1, then 1

            Medication renewal or message to provider Option 1, then 2

            Triage nurse (business hours only) Option 1, then 4

            Routine appointments (business hours only) Option 1, then 5
  • Central Appointment Line: 210-916-9900
  • Pharmacy Refills: 210-292-9995
  • Use the MHS Patient Portal secure messaging at https://patientportal.mhsgenesis.health.mil to reach the Message My Provider tab to message your provider and nurse, send provider and nurse secure attachments, make appointments, and renew medications, if you already have an account. If you do not have an account, please register for access to the new MHS GENESIS patient portal at https://myaccess.dmdc.osd.mil/identitymanagement/.
    PLEASE NOTE:  Use a compatible browser such as Apple Safari, Google Chrome, Microsoft Edge, or Mozilla Firefox. Microsoft Internet Explorer 11 is no longer supported after November 30, 2020.

Afterhours Care:

Enrolled beneficiaries may contact the Nurse Advice Line by calling 210-916-9900 for after-hours needs, to include self-care advice and help accessing care for acute issues. Beneficiaries may call the toll free number for out-of-area medical needs at 877-566-6523. Please note that the afterhours line is not for prescription refills, test results, or other routine communication with our clinic.

Patient Resource

New Virtual Educational Resource Now Available

TRICARE beneficiaries can now sign up and log into the Virtual Education Center to get accurate medical and health information. You will have access to nearly 50,000 educational resources covering 60 medical topics from more than 230 organizations. This digital platform is accessible using any mobile device or computer with internet access and will integrate with DEERS and DMDC for a seamless experience.


Virtual Education Center - Patient Sign-up & Log-in

Don’t forget to keep your family’s information up to date in DEERS!