Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Getting Care

Access To Care

The San Antonio Military Health System is comprised of Brooke Army Medical Center, Wilford Hall Ambulatory Surgical Center, 10 standalone military treatment facilities, and more than 100 specialty services – staffed by Army, Air Force, Navy, civilian and contract personnel. Serving more than 250,000 military beneficiaries across the region. Together, the network director, medical commanders and leaders partner to coordinate health and wellness programs with a clear focus on optimizing patient-centered care and safety, while maintaining the readiness of U.S. forces throughout the globe.

Our Access to Care Guide is a useful resource and addresses the services people use most.

San Antonio Military Health System Access to Care Guide

Don’t forget to keep your family’s information up to date in DEERS!