Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Important Phone Numbers

Active Duty Readiness 210-808-2309
BAMC Information 210-916-4141
Echocardiogram 210-916-3163
Exceptional Family Member 210-916-5721
Local Health Benefits Advisor 210-916-3586
Mammogram 210-916-4229
Nurse Advice Line (NAL) 800-874-2273
Patient Advocate 210-295-4731
Pharmacy Central Refill Line 210-292-9995
PFT’s (Pulmonary) 210-916-5211
Radiology Central Scheduling 210-925-9729
Religious Support 210-221-5007
School Liaison Officer 210-221-2214/2256
Special Order Pharmacy 210-916-1536
Tricare 800-444-5445
Warfighter and Family Readiness 210-221-2705
Don’t forget to keep your family’s information up to date in DEERS!