Patient Resources

Air Evacuations

Air Evacuation office is located on the First floor Bed Tower, main building of hospital, in Room 115-1. Office hours are Monday – Friday 7 a.m. - 3:30 p.m. Telephone number is 210-916-3005. After normal duty hours, on weekends or on holidays all questions will be referred to the Admission office Room 115-4 at 210-916-2733.

Air-Evacuation, outpatient/inpatient paperwork must be completed and authenticated by treating/attending physician. The following documents (AF Form 3899, Aeromedical Evacuation Patient Record; DA Form 3981, Request for Patient Transfer, and a Narrative Summary to include patient’s history and current condition need to be completed and submitted to the Air Evacuation so that the patient can be regulated in TRAC2es. Patients cannot be regulated without the name and telephone number of accepting physician and name of destination facility. Air-Evacuation paperwork received after 11 a.m. will normally be processed the next day, unless it is an Urgent case. If a non-medical attendant is necessary, it must be inputted into the TRAC2es system in order for the non-medical to appear on the manifest. All forms can be obtained from Air Evacuation office.

The Medical Air Evacuation System is managed by the United States Air Force from Scott Air Force Base. The primary mission is to assist in the evacuation of wartime casualties from the combat zone to military and veteran’s hospital in the United States.

When traveling in the Air Evacuation System you should expect and plan for delays in route as the aircraft will land and take off several times to pick up and deliver patients to other hospitals. It is possible that a routine flight could take several days.

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