Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Patient Resources

Customer Service

Patient Experience Branch

Patient Experience Branch acts as a liaison between patients and staff with a goal of finding the best solution for the patient and the organization.

Link: Patient Experience Branch

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Link: BCAC information

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Link: DCAO Information

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.

Contact us

Phone/Email:

Patient Experience Branch:
BAMC Phone: 210-916-2330
Moreno Clinic: 210-808-2576
Email: usarmy.jbsa.medcom-bamc.list.bamc-patient-advocacy-center@health.mil

TRICARE Beneficiary Services BCAC/DCAO:
210-916-3586
210-916-2793
usarmy.jbsa.medcom-bamc.mesg.bamc-bcacdcao@health.mil

Hours:

Patient Experience Branch:
Monday - Friday 7:30 a.m. - 4:30 p.m. Closed on Federal Holidays, designated Training Holidays and Weekends

BCAC/DCAO:
Monday - Friday 7:30 a.m. - 4:30 p.m. Closed on Federal Holidays, designated Training Holidays

Location:

Patient Experience Branch:
Brooke Army Medical Center Bed Tower, 1st Floor, Room 119, Near the Patient Administration Office & Jennifer Moreno Clinic, 2nd floor

BCAC/DCAO:
Brooke Army Medical Center Bed Tower, 1st
Floor, Room 119, Near the Patient Administration Office

Interactive Customer Evaluation (ICE)

Don’t forget to keep your family’s information up to date in DEERS!