Patient Resources

Customer Service

Patient Experience Branch

Patient Experience Branch acts as a liaison between patients and staff with a goal of finding the best solution for the patient and the organization.

Link: Patient Experience Branch

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Link: BCAC information

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Link: DCAO Information

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.

Contact us

Phone/Email:

Patient Experience Branch:
BAMC Phone: (210) 916-2330
Moreno Clinic: (210) 808-2576
Email: usarmy.jbsa.medcom-bamc.list.bamc-patient-advocacy-center@health.mil

BCAC/DCAO:
(210) 916-3568
usarmy.jbsa.medcom-bamc.mesg.bamc-bcacdcao@health.mil

Hours:

Patient Experience Branch:
Monday-Friday
0730-1630 Closed on Federal Holidays, designated Training Holidays and Weekends

BCAC/DCAO:
Monday-Friday
0730-1630
Closed on Federal Holidays, designated Training Holidays

Location:

Patient Experience Branch:
Brooke Army Medical Center Bed Tower, 1st Floor, Room 119, Near the Patient Administration Office & Jennifer Moreno Clinic, 2nd floor

BCAC/DCAO:
Brooke Army Medical Center Bed Tower, 1st
Floor, Room 119, Near the Patient Administration Office

Interactive Customer Evaluation (ICE)

Don't forget to keep your family's information up-to-date in DEERS.