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Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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Articles

News | March 19, 2021

Virtual program helps diabetic patients better manage their insulin

By Lori Newman

The Diabetes Remote Electronic Assisted Monitoring, or DREAM, program focuses on teaching patients how to measure and adjust their insulin independently based on their provider’s instructions.

A team from the Military Health System Virtual Medical Center worked with the Diabetes Center of Excellence at Wilford Hall Ambulatory Surgical Center to develop a program to help augment a patient’s diabetes treatment plan, providing support to the patient between provider appointments. The program is available for patients and providers across the San Antonio Military Healthcare System.

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