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Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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Articles

News | Sept. 1, 2021

BAMC neonatal nurse goes above and beyond for his patients

By Lori Newman

“For recognition of conspicuous gallantry and intrepidity above and beyond the call of duty while serving as neonatal intensive care unit charge and bedside nurse,” was the beginning of a nomination letter submitted by a grateful father and husband about a Brooke Army Medical Center nurse. If that didn’t get someone’s attention, the story that followed sure did.

Air Force Maj. Daniel “Frenchy” Bourgeois submitted the heartfelt letter about Jonathan Stevens, a BAMC neonatal intensive care unit clinical nurse, because of the care he provided to his wife and two sons. The letter led to Stevens receiving a DAISY Award, which is presented to nurses who provide extraordinary care to their patients.

Full Story
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