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News | Oct. 29, 2021

Virtual Appointment Management office reaches significant milestone

By Lori Newman

The Virtual Appointment Management Office, assigned to the Virtual Medical Center, celebrated a significant milestone recently. They scheduled more than 100,000 Virtually Integrated Patient Readiness Remote, or VIPRR, clinic appointments.

“I am extremely amazed with this accomplishment,” said Army Lt. Col. Jenny Hayes, Virtual MEDCEN deputy director of administration. “The VAMO staff performs daily as a high functioning team and answers each call with professionalism, providing accurate, compassionate and timely scheduling for service members. Their efforts make a tremendous impact on the readiness of our warfighters.”

The VIPRR was developed by the Army in 2016 to improve readiness for remotely located Soldiers without organic Army medical support in Europe, the Middle East and Africa. Today, the VIPRR Clinic offers remote primary care virtual health and medical readiness to all military services.

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