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Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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Articles

News | Jan. 31, 2023

New text service offers military healthcare updates, information

By Elaine Sanchez

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas  –   The San Antonio Market has launched a text messaging service to keep TRICARE beneficiaries informed about their local military healthcare system.

Once they opt in on their phone or tablet, beneficiaries will receive up to 10 text messages per month on topics such as clinic hours of operation, health fairs, vaccine opportunities, pharmacy/lab services, access to care tips and more.

“This new program is part of our continued commitment to transparency and access,” said Air Force Brig. Gen. Jeannine Ryder, director, San Antonio Market, and commander, 59th Medical Wing. “Our aim is to offer our patients timely, relevant information about their healthcare system in a user-friendly, convenient way.”

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Don’t forget to keep your family’s information up to date in DEERS!