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Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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Articles

News | Feb. 6, 2023

IPPS-A launches Army-wide: BAMC military HR personnel here to help Soldier

By Lori Newman

Brooke Army Medical Center and Troop Command military human resources personnel have been working for more than a year to ensure a smooth transition to the new Integrated Personnel and Pay System – Army, which launched Jan. 17.

IPPS-A is an online human resources system that will provide integrated personnel, pay, talent and data capabilities in a single system to all Army components for the first time.

The system gives Soldiers the ability to view, track, and initiate HR transactions that result in the payment of entitlements. The integrated personnel and pay record supports readiness, talent management, and improves records accuracy and auditability. Soldiers have 24/7 access via a website and mobile application.

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