An official website of the United States government
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

News & Gallery

Articles

News | April 20, 2023

San Antonio Market aims to improve access to healthcare with new initiatives

By Elaine Sanchez

From pharmacy lockers to a new mobile app, the San Antonio Market has launched several initiatives in recent months aimed at helping beneficiaries navigate their military medical care.

“Across San Antonio, your military medical team is working tirelessly to improve your access to healthcare,” said Air Force Brig. Gen. Jeannine Ryder, director, San Antonio Market, and commander, 59th Medical Wing. “We know there have been access challenges in recent years, and we are incredibly grateful for everyone’s flexibility, patience and understanding.”

The pandemic spurred nationwide access to care issues as hospitalizations increased and the number of hospital-based healthcare professionals decreased due to burnout or other factors, creating a staffing shortage that continues today across the country.

Full Story
Don’t forget to keep your family’s information up to date in DEERS!