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Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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Articles

News | May 6, 2025

BAMC pharmacies offer convenient options for patients

By Lori Newman

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas  –   Brooke Army Medical Center pharmacies offer convenient options for patients to get their medications including prescription pickup lockers, Q-Anywhere, home delivery and Saturday hours.

“We are committed to providing our beneficiaries with the best service possible,” said Army Col. Christopher Everett, Department of Pharmacy chief. “We know people are busy, so we want to offer them several different options to get the medications they need.”

Prescription Pickup Lockers

The ScriptCenter express prescription lockers are located in the Medical Mall at BAMC and near the pharmacy in the Exchange at Joint Base San Antonio-Fort Sam Houston.

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