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Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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Articles

News | Jan. 14, 2026

BAMC receives highest Leapfrog grade for safe, high-quality care

By Lori Newman

Brooke Army Medical Center received an “A” Leapfrog Hospital Safety Grade for Fall 2025, demonstrating a commitment to continuous improvement in providing high-quality care to its patients.

“BAMC is again honored to be recognized by receiving an ‘A’ in the Leapfrog Hospital Safety Grade assessment,” said Dr. Evan Renz, BAMC deputy to the commander for quality and safety. “This recognition represents not only a commitment on the part of BAMC, but a larger commitment made by the Defense Health Agency to make patient safety the top priority for all of our patients. Working to achieve Leapfrog standards aligns with our overall commitment to Ready Reliable Care.

The Leapfrog Hospital Safety Grade program allows all participating hospitals to benchmark their safety efforts on a national level. Updated twice per year, the grades evaluate 22 evidence-based measures of patient safety and make it easier for patients to understand the safety standards of their local health care facilities. In the Fall 2025 ratings, 32% of participating hospitals nationwide received the highest grade. Of the eligible military hospitals participating in the grading assessment, 90% received an "A" grade.

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