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Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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Videos

Feature | March 7, 2023

Patient Portal: Scheduling Adolescent COVID Vaccination

By Craig Barnstrom

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas  –   Watch this video for step-by-step instructions on how to schedule an adolescent COVID vaccination.
Don’t forget to keep your family’s information up to date in DEERS!