Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Command-Directed Mental Health Evaluation (CDMHE)

IAW DoDI 6490.04 March 2013, Commanders or supervisors may refer a Service Member for a CDBHE for a variety of concerns including fitness for duty, occupational requirements, safety issues, significant changes in performance, or behavior changes that may be attributable to possible mental status changes. A Commander or supervisor will refer a Service Member for an emergency CDBHE as soon as is practicable whenever a Service Member, by actions or words, such as actual, attempted, or threatened violence, intends or is likely to cause serious injury to him or herself or others, when the facts and circumstances indicated that the Service Member’s intent to cause such injury is likely or when the Commander believes that the Service Member may be suffering from a severe mental disorder.

A supervisor is defined IAW DoDI 6490.04 as a commissioned officer within or out of a Service Member’s official chain of command, or civilian employee in a grade level comparable to a commissioned officer, who exercises supervisor authority over the Service Member's current or temporary duty assignment or other circumstances of the Service Member’s duty assignment and is authorized due to the impracticality of involving an actual Commander in the Service Member’s chain of command.

Initiation of a CDMHE begins with contacting a mental health provider, which may be accomplished using the following contact information:

For Commanders of Permanent Party Service Members:

Multi-Disciplinary Mental Health Clinic: 210-808-1859 / 210-808-2846
Location: 3551 Roger Brooke Dr., BAMC 7 West – Bed Tower

For Commanders of Trainee Service Members:

Campus Mental Health Clinic: 210-808-2534/2584
Location: CPT Jennifer M. Moreno Primary Care Clinic (1st Floor)

Suicide Prevention Resources

2025 Department of Defense Suicide Prevention Awareness Month Observance

2025 Suicide Prevention Awareness Month Observance Memorandum

Army Resilience​

https://www.armyresilience.army.mil/

Behavioral Health Data Portal Logon

Behavioral Health Data Portal (BHDP) Login

BHDP Patient Survey New Logon Instructions

Don’t forget to keep your family’s information up to date in DEERS!