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Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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Articles

News | Oct. 12, 2021

MHS GENESIS New electronic health record coming soon to the San Antonio Market

By Lori Newman

The San Antonio Market will transition to the new electronic health record system – known as MHS GENESIS – in January 2022.

The new electronic health record, shared by the Defense Department, Department of Veterans Affairs, and Department of Homeland Security's U.S. Coast Guard, delivers data to healthcare teams wherever a patient receives treatment. In the past, a patient’s medical record resided within the facility where they received care. The new shared record makes a patient's records available digitally anywhere they receive care.

MHS GENESIS is being implemented at DOD hospitals and clinics in a phased approach over the next several years.

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