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Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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Articles

News | April 27, 2022

C-suite’s culture of care

By Elaine Sanchez

It can be a balancing act, but senior leaders at Brooke Army Medical Center make it a priority to carve out time for clinical care.

When asked why they do it, their responses share a common theme: “It’s all about the patients.”

“We have to have an attitude in the command suite just like everywhere else in the hospital that patient care comes first,” said Air Force Col. Heather Yun, deputy commander for medical services and an internal medicine and infectious disease physician. “I put clinical time on the calendar first and then work everything else around it.”

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