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News | July 28, 2023

Patient appointment booking office achieves post-pandemic milestone

By Elaine Sanchez

No matter the company or service, calling customer service is often a stress inducer -- especially for those who have encountered extensive hold times, multiple transfers and endless elevator music.

While lengthy wait times are all-too common, San Antonio’s military health system is quickly becoming the exception to the rule when it comes to appointment booking.

The San Antonio Market Consult and Appointment Booking Management Office, commonly known as CAMO, has been working diligently to reduce its hold times for referral assistance and medical appointment booking, and the hard work is paying off. In the past year, patient hold times have decreased from over an hour to, most recently, an average of less than 30 seconds.

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