Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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July 28, 2023

Patient appointment booking office achieves post-pandemic milestone

No matter the company or service, calling customer service is often a stress inducer -- especially for those who have encountered extensive hold times, multiple transfers and endless elevator music.While lengthy wait times are all-too common, San Antonio’s military health system is quickly becoming the exception to the rule when it comes to

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